06/12/2013
Lancome Teint Idole Ultra 24H Foundation Beige Nature Swatches
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Lancome Teint Idole Ultra 24H Foundation Beige Nature Swatches |
Lancome is one of those brands that says I have certain customer portfolio, if no one buys, my loyal customers will buy from me. I am so sorry Lancome that you missed that train, things do not go like that anymore. Just 10 years ago I was indeed one of your loyal customers, what ever happens, I would go and buy from your counters.
Everything changed on one Christmas Shopping trip. I bought my usual products and as it was a Christmas time, you had one of your GWP Promotions going on, so when I approached the till to pay and get my gift. My gift had been given to a lady who did not even purchase any Lancome products at all. So I asked where is mine? Oh sorry we run out of stock.. I left the counter without buying anything . That day I decided to be selective in what I bought from Lancome, and generally I don't spend more than £150 a year on Lancome products, and I mostly buy that selective products from duty free. Just to have less interaction with your sales people at your counters.
So not so long ago, when I was going on a holiday, I decided to buy Lancone's new Teint Visionnaire foundation. I previously won that foundation from a competition but the shade was a little dark, so I thought if I buy myself a matching one I could give this to my cousin. I sort of know my shade and approached the Lancome counter and started to test them, but the tester foundations were a little mixed up, I was not even sure which foundation I was testing out. So finally an assistant helped me to test out some shades on my face and they decided this particular one was the best. During this time I was thinking that I was trying out Teint Vissionare, but I noticed on paying for it that the foundation I was buying was not the one that I asked for at the counter. I immediately ran back to the Lancome girls to change it with the one I wanted, but the answer I got was that there was not much of a big difference if I got this one. I did not have more time to discuss to issue, I submissively had to purchase the foundation, as I was running out of time and my patience.
"As far as I know a customer is king"
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